Suite 13 QMB Innovation Centre, 42 New Road, London E1 2AX | Phone +44 (0) 20 7637 1055 | Fax +44 (0) 20 7636 5778

Frequently Asked Questions

Where do the hormones used in BHRT come from?

Bio-identical hormones are derived from diosgenin, which is sourced from soya beans and Mexican yams before being converted into human hormones. They need to be prescribed by a doctor and prescriptions are designed for each individual patient. The treatments are then compounded under strict guidelines by a specialist pharmacy. Bio-identical hormone therapy (BHRT) is usually administered in the form of creams, lozenges or capsules.

What are repeats?

Your prescription may contain repeats, which means that the pharmacy may dispense an item on that prescription more than once. Once you get your medication from us, you’ll be able to read how many repeats you have left on the label.

How do I refill my prescription?

Check the label of your current compounded medication to see whether you have repeats left. If you do, call us on 0207637 1055 and tell us your name and the medication you wish to refill. We’ll do the rest.

How can I pay for my medication?

We take payment over the phone and accept all major debit and credit cards.

Unfortunately we cannot accept cash, cheque or bank transfers, except for overseas patients. For overseas patients, please be aware that the use of these payment options may result in a delay in receiving your order.

How long is a prescription valid for?

A prescription is valid for 12 months from its date of issue.

What is the cost of the medicine?

The cost of individualised treatment is variable and depends on what has been prescribed, how much and at what frequency. Bio-Identical hormone replacement therapy prescriptions cost an average of £35 per month.

How long will it take to get my medication?

Once we’ve received your prescription and payment, we aim to compound your item as soon as possible. Wait times depend heavily on how busy we are and can be extended during Christmas and other holiday periods. However, we strive to compound 90% of medicines within one working day of receiving an order.

Remember that you need to call us and pay for your prescription before it can be compounded and dispensed. You also need to add the delivery time associated with your chosen delivery method:

  • First Class: 1-2 working days
  • Special Next Day: Next day before 1pm
  • Courier: Same day (within London)

Can I pick up my medicine in person?

Unfortunately, it is not possible to pick up your medicine in person. London Specialist Pharmacy operates out of the QMB Innovation Centre, which has restricted access.

Luckily, most of our patients prefer the convenience of having their medicines delivered straight to their door. We use Royal Mail and courier services to ensure that our patients receive their prescriptions quickly and with a minimum of fuss.

I need my medication urgently but my prescription has run out. What should I do?

Please contact us on 0207637 1055 to check whether you have any repeats left on your prescription. If you don’t, your prescribing doctor will need to be contacted for a new prescription.

I think I am experiencing side effects from the medication. What should I do?

Call us immediately on 0207637 1055 and ask to speak with a pharmacist. Our pharmacists are highly trained and equipped to deal with unusual side effects or adverse drug reactions, even though our medicines are almost always well tolerated. Alternatively, call your prescribing doctor. If side effects are being experienced, it is possible that your dose will need to be adjusted.

Why do I have to get my medication from you, rather than a high-street pharmacy?

London Specialist Pharmacy is the only pharmacy that possesses the experience, equipment and know-how to safely and effectively produce compounded medications in the UK. Compounded medications cannot be sold off-the-shelf nor wholesaled to other pharmacies. Therefore each compounded medication produced must be made against a doctor’s prescription and dispensed by us.